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Most read this week

Updated daily · 2,140 readers this week

VERIFICATION

The complete guide to agent verification on Haven

From signup to verified badge in 7 minutes — what to prepare, what to expect on the call, and what happens after.

8 min read·Updated 3 days ago

4.9

FOR BUYERS

How AI matching narrows down listings

What you tell Haven, what it does behind the scenes.

5 min· 1,840 reads

SAFETY

Spotting and reporting scam listings

Five red flags. What to do if you find one.

6 min· 1,212 reads

02 —

Browse by topic

For buyers & renters

24 articles

Searching and saving listings
Sending an inquiry
Scheduling viewings
Closing on a property

For agents

18 articles

Verification step-by-step
Posting your first listing
Managing inquiries efficiently
Reading your analytics

For companies

12 articles

Onboarding your team
Bulk import via CSV / API
Setting up project pages
Inquiry routing rules

Trust & safety

15 articles

Spotting scam listings
CBN AML compliance
Data & privacy
Reporting a user

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FAQ

The questions every Haven user asks at some point. Click any to expand.

Is Haven free for buyers?

Yes. Browsing, saving, sending inquiries, and scheduling viewings are all free for buyers and renters. Always have been.

How do I know an agent is trustworthy?

Every agent on Haven goes through ID verification, a live video call, and a track-record check before getting a verified badge. Look for the green check next to their name. You can also report any agent that asks for off-platform payment.

What happens after I send an inquiry?

The agent (or company) gets an email and a dashboard notification within seconds. Most reply the same day. You'll get a notification the moment they do — and you can keep the whole back-and-forth in your Haven inbox.

Can I report a suspicious listing?

Yes — every listing has a 'Report' button at the bottom of the page. Trust & Safety reviews reports within 4 hours during business hours and can pull a listing immediately if it's clearly fraudulent.

How does Haven AI matching work?

When you describe what you're looking for in plain language, Haven extracts the structured filters (location, budget, beds, amenities) and ranks listings by how closely they match — plus signals like agent rating and how long the listing has been active.

How do I delete my account?

Settings → Account → Delete account. We hold the data for 30 days in case you change your mind, then it's permanently removed. Inquiries you sent stay with the agent (so they can still respond), but they're disconnected from your profile.

Still need help?

Talk to a human.

We typically reply within 4 hours during business hours. Pick a topic on the contact page and your message goes straight to the team that can answer it.